Welcome to RUNWAY channel Online Store

What's RUNWAY channel?
We run an official online store of Japanese ladies fashion brands, such as MERCURYDUO、MURUA、
dazzlin、LAGUNAMOON and more. We often update our contents and run discount campaigns
so don't miss it!!




会員登録について

How to Sign up
※Sign up for a free RC membership and get dicount coupons and points.
Sign up

How to Sign up

How to Sign up
1)You can start to sign up from here.
2) Please read and agreed to the terms and conditions by clicking the check box. Click "Agreed" to proceed.

利用方法1

3)Enter your information after the following page is displayed. Fields marked with * are requried.
*If you do not have Kana character, you can copy and paste the Kana characters below for Katakana entry fields on the second line.
Kana of First Name: ウエイ Kana of Last Name: ラン
*You need Japanese address and phone number here. We recommend to use Tenso.com, an international shipping service, which gives you Japanese address and phone number. After you become a member, they send you an email with the information. You can use them here.

利用方法1

4)When you finish inputing your information, click "Next".

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How to View Your Information
After you login, your name, points you have and "my page" button will appear on header area.

マイページ

You can view your information by clicking my page.

マイページ

You can find your order number and status.

マイページ

You can find your requested arrival notice when you proceed it on product detail page.

マイページ

You can save your favorite items when you proceed it on product detail page.

マイページ

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ご注文について

How to Buy Items

How to Buy Items

How to Buy Items
1)Click "Add to Cart" on a page of item details.
利用方法1

2)When you decide to buy your items, click "Proceed Purchase" at your cart page.
* Your order will be displayed in JPY. 利用方法2*attentions:
・Advance order items are shipped as they become available. As stock arrives, items will be delivered to those orders received first.
・You can only save items for 60mins in your cart.
・Discount purchase will be reflected to your purchase price in cart. Please confirm the price befor you placing in order.

2') If you have not logged in, it shows a login page.
If you are not registered, click "Proceed Sing-up" and check How to Sign Up. 利用方法3

3)Confirm your information. If it's ok, click "Next". 利用方法4

4)Enter credit card information or select Rakuten pay and click "Next".
*If you want to use your RC points or a coupon code input them in the blanks. 利用方法5We only accept payment by credit card - VISA、MASTER、Diners、JCB、and AMEX for international purchases.
Rakuten Pay only accept payment by credit card: VISA, MasterCard, JCB, and AMEX.

5)Check out by clicking "Place Order". 利用方法6

6)You will receive an email confirmation when your order is complete. 利用方法7

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Regarding Novelties
* As soon as novelties have run out, we close the campaign.
* Please select a novelty by clicking a checkbox, and click "Add" on the page of your shopping cart.

利用方法2

* If you cannot find a novelty displayed, please check novelty schedule and requirements.
* Novelties may be provided in different color or design without notice.

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Regarding Advance Order Items
* Advance order items are shipped as they become available. The estimated delivery period may be shorter or longer depending on if the item is in stock or not. As stock arrives, items will be delivered to those orders received first. We ask for your understanding before ordering.
* Please be awear that advance order items are divided into separate shopping cart. You can use coupons and other campagin when your total purchase price in each cart meets requirement.
* The item image was photographed with a sample; there may be differences in color and/or final specifications. We ask for your understanding before ordering.
* For advance order items, there may be times when size and blend ratio are not noted. Please understand.Also, there may be changes to sizes and blend ratios. We ask for your understanding before ordering.

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お支払いについて

How to Make a Payment

Regarding a Payment

method of payment
About credit card
1) The following credit cards are accepted: VISA, MasterCard, Diners Club, JCB, AMEX,and Diners. Payments can be made in 1, 3, 5, 6 10, 12, 15, 18, 20, or 24 installments.
*The installment payment is only for those living in Japan
For the date of payment, we bill the credit card company when items are shipped (AMEX excluded) .
2) There may be temporary duplicate accounts until refund is done if payment is completed with debit card.
*Please check with the issuer of the debit card for the time required to complete the refund.

About Rakuten Pay
Rakuten Pay only accept payment by credit card: VISA, MasterCard, JCB, and AMEX.
If you choose Rakuten Pay, you move to Rakuten page to process your payment.
* To use the payment, you need to register for Rakuten member in advance.

Redarding Your Points
You can not only use the points on RUNWAY channel online store, but also in stores. You earn 1 point for each ¥100 (tax included) of your purchase.

How to Earn Points
When you shop on RUNWAY channel or in shops nationwide, you earn 1 point for every ¥100, tax included. When you buy multiple items, the amount is calculated based on the total cost of the items including tax. Points are rounded off for amounts less than ¥100.

How to Use Points
When you go shopping, you can use points at a rate of 1 pt = ¥1. At the credit card screen when ordering, please enter the amount of points you want to use in the field marked "Please select the amount of points to use." The amount of points you can use will be displayed over the blank field and also in the header when you log in.
・ You can spend points in 1 pt increments.
・Points cannot be converted into cash.
・Points cannot be transferred to a third party.
・For individuals with multiple member IDs, points possessed separately cannot be pooled.

Types of Points and Expiration Dates
[Standard Points]
・These points are valid for a period of one year after the last time you acquired points or used points.
・Points that have passed their expiration date are invalid.
・When you cancel membership with the RUNWAY channel WEB STORE, all of your points become invalid.
・You will also be unable to use your registered store card. Please be aware that you cannot re-register.
[Limited-Time Points]
• Points granted in special campaigns etc., have their own individual expiration dates. (They will be automatically voided when the expiration date passes)
・If you possess both standard points and limited-time points, limited-time points will be spent first.
・If you possess multiple types of limited-time points, the points with the nearest expiration date will be spent first.
Stores and Shared Points Service
Points earned on RUNWAY channel can also be used when shopping at stores for all brands managed by MARK STYLER.

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配達

International Shipment

International Shipment

We recommend to use Tenso.com (This website is also translated in Chinese and Korean), an international shipping service, which gives you Japanese address . You can use the given address here.
If you have any questions on international shipping, please inquire at here.

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返品交換

Refunds and Exchanges

Refunds and Exchanges

Refunds and Exchanges

We do not accept any returns or refund requests for unapproved returns. In case of defective or misdelivered items, please
contact our customer service at info@runway-webstore.com.

・Shipping fees for returns and exchanges of defective or misdelivered items will be covered by our company.
・The paperwork for exchanging defective items takes some time, so please contact the customer center ahead of time.
(* If delivery was rejected, you will be billed for return shipping.)
・For returns in which the wrong item is delivered due to an error on our part, or the item is defective, if you contact us within seven days of the delivery of the item, we will accept an exchange (for items in stock only) or return.

Items which cannot be returned or exchanged even if defective

Products which have been opened and/or used, items for which more than seven days have passed since delivery, items without tags (labels) and/or packaging (bags, cases, etc.).

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返品交換

Product Information

Product Information

Apparel Size Charts
Outerwear
Country Size
International XS S M L XL XXL  
Japan 7 9 11 13 15 17 19
S M L LL/XL LL/XXL/3L 4L 5L
36 38 40 42      
China   160-165 165-170 167-172 168-173 170-176  
  84-86 88-90 92-96 98-102 106-110  
United States 32 34 36 38 40 42 44
Canada 2 4-6 8-10 12-14 16-18 18 20
United Kingdom 8 10 12 14 16 18 20
France 36 38 40 42 44 46 48
Germany 36 38 40 42 44 46 48
Switzerland 36 38 40 42 44 46 48
Spain 30 32 34 36 38 40  
Italy 40 42 44 46 48 50  
Australia 12 14 16 18 20 22  
Bra
Under Bust
Country Size
Japan(cm) 65 70 75 80 85 90 95
China 65 70 75 80 85 90 95
United States 30 32 34 36 38 40 42
United Kingdom 30 32 34 36 38 40 42
Europe 65 70 75 80 85 90  
France 80 85 90 95 100 105  
Italy 1 2 3 4 5    
Cup
Country Size
Japan AA A B C D E F G H
China   A B C D E F G  
United States   AA A B C D DD DDD/E F
United Kingdom   AA A B C D DD DDD/E F
Europe   AA A B C D E F  
France   AA A B C D E F  
Italy     B C D E DD E F
Shoes
Country Size
Japan 22 22.5 23 23.5 24 24.5 25 25.5
China 34 35 36 37 38 39 40 41
France 34 35 36 37 38 39 40 41
United States 4 1/2 5 5 1/2 6 6 1/2 7 7 1/2 8
United Kingdom 3 1/2 4 4 1/2 5 5 1/2 6 6 1/2 7


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Product Material List
If you have sensitive skin, please check materials of the items you want first.
Here is a material list in English, Chinese, and Korean.

日本語 中文 한국어 English
綿 면, 코튼 cotton
ウール(毛) wooly yarn
シルク(絹) 丝,蚕丝,真丝 견, 실크 silk
리넨,라미, 마 linen,ramie
レザー(革) 皮革 가죽,레더 leather
レーヨン 人造丝 레이온 rayon
ポリノジック 波里诺西克 폴리노직 polynosic
キュプラ 铜氨人造丝 큐프라,레용 cupra rayon
アセテート 醋脂纤维 아세테이트 acetate
トリアセテート 三醋酸脂纤维 트리 아세테이트 tri-acetate
プロミックス 蛋白质共聚物纤维 프로믹스 promix
ナイロン 尼龙,耐纶 나일론 nylon
ビニロン 维尼纶 비닐론 vinylon
ポリエステル 聚脂纤维,涤纶 폴리에스테르 polyester
アクリル 腈纶,阿克里 아크릴 acrylic
ポリプロピレン 聚氧丙烯系纤维 폴리프로필렌 polypropylence
ポリウレタン 聚氧甲酸脂 폴리우레탄 polyurethane
ベンゾエート 笨甲酸脂纤维 벤조에이트 benzoate


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